Vendo Billing Audit (2026): What Vendo Publishes for Cardholders, the vendosupport.com Portal, and What It Does Not Publish

Disclosure: no affiliate links in this audit. This is the thinnest of the five processor audits because Vendo publishes the least; every gap is named rather than filled.

Short answer

Vendo (Vendo Services GmbH, Engelberg, Switzerland) links a Customer Portal at vendosupport.com from its homepage and says cardholders “can access our in-house team via phone, email, or chat”. It does not publish a phone number, an email address, support hours, a refund policy, a trial rule or descriptor wording on any page we could read on 2026-11-07. The only published statement-name reference is third-party: the Aylo Billing terms list “Vendo” among the names that may appear for Aylo-billed sites depending on location.

1. What the descriptor looks like

Vendo publishes nothing about statement wording. The Aylo Billing terms (section 3) list Vendo as a possible statement name for Aylo sites. Mile High Media’s join page names Vendo as an authorized payment processor, and its page source carries the approval-page descriptor PROBILLER.COM 855-232-9555 or VendoStore*AYB +442031399063 (read on 2026-11-07), so a Vendo-routed charge from that network should read VendoStore*AYB followed by a UK phone number. That is one network’s setting, not a format Vendo publishes. Your receipt email is the authoritative document for the merchant name.

2. How to find the membership

The homepage links “Customer Portal” to vendosupport.com. The portal reset the connection to our fetcher twice on 2026-11-07, so its form is not transcribed. Vendo’s documentation link “Manage subscriptions and sales transactions” (docs.vendoservices.com/docs/backoffice-overview) is merchant back-office documentation, not a cardholder tool.

3. Cancel path, step by step

1. Open vendosupport.com and look up the purchase.
2. If it does not load, use the contact form at vendoservices.com/contact-us (address published: Vendo Services GmbH, 50 Dorfstrasse, Engelberg, CH 6390) and state that you are a cardholder cancelling a recurring membership.
3. Cancel in parallel on the site you bought from (its account page) so that one of the two paths lands before the renewal date.
4. Ask for written confirmation of the cancellation date.

4. Refund policy as published

Not published on any Vendo page we could read.

5. Trial to rebill, as published

Not published on any Vendo page we could read. Use the join page and the receipt email.

6. Reading a VendoStore line

The one concrete Vendo string we found is VendoStore*AYB +442031399063, from Mile High Media’s join page. Read it in three parts: VendoStore is the processor, the code after the asterisk identifies the merchant account, and the number is a UK number (+44 is the UK country code). We do not know what the merchant code stands for and do not guess. If your line starts with VendoStore, the descriptor lookup matches it to this audit.

7. What to write in the contact form

1. “I am a cardholder, not a merchant” in the first line, so the message is not routed to merchant sales.
2. The statement line exactly as printed, the charge date and amount, and the last four digits of the card.
3. The email address used at sign-up.
4. The request: cancel the recurring membership and confirm the cancellation date in writing.

Keep a copy of what you sent and the date you sent it. Vendo publishes no response time, so if nothing arrives before the renewal date, cancel on the site’s account page and, for an Aylo-billed site, through Probiller’s customer care as well.

Limitations

• Vendo’s homepage, end-user-support page and contact page contain no phone number, email, hours, refund or trial text (2026-11-07).
• vendosupport.com returned ECONNRESET twice; the portal form is not described.
• We have not seen a Vendo receipt email and do not describe its layout.

Related desk tools

Descriptor lookup · How to read an adult charge · Trial traps checklist